abc365 Privacy Policy

abc365 is a trusted online entertainment platform for Bangladeshi users. We believe you should have full control over your personal information. That is why we want to be transparent about what data we collect, how it is used, and how we keep it secure.

In this policy, "we", "our", or "abc365" refers to the organisation that operates this platform. "You" or "user" refers to any person using abc365's services. This privacy policy is an integral part of abc365's Terms and Conditions and both documents should be read together.

abc365 collects two types of data — (a) information you provide directly, and (b) information generated automatically while you use the platform.

2.1 Information You Provide

For registration, verification, and service operations, we may collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport details (for KYC verification)
• Payment method details (related to bKash, Nagad, Rocket, or bank accounts)
• Your chosen username and password (stored in encrypted form)
• The content of communications sent through support tickets

2.2 Automatically Collected Information

When you browse abc365, certain technical data is logged automatically:

• IP address and Device ID
• Browser type, operating system, and screen resolution
• Time spent on the site, pages visited, and click patterns
• Referring URL (where you came from)
• Login time, session duration, and account activity

abc365 uses collected data only for specific and lawful purposes. These purposes are described in detail below:

3.1 Account Management and Verification

Information collected at registration is used to confirm your identity and keep your account secure. We complete the KYC process using a national ID or passport, which helps prevent fraud and unauthorised access.

3.2 Processing Financial Transactions

Payment-related information is used to process deposit and withdrawal requests accurately and to detect fraud. A secure record of each transaction is kept, which also assists in resolving disputes.

3.3 Providing Customer Support

Our support team uses your account information to resolve requests made via live chat or email quickly and effectively. User activity data is also reviewed to identify at-risk players under abc365's Responsible Gaming programme.

3.4 Service Improvement and Analysis

We use analytical data to improve the user experience. This includes understanding which games or sections are most popular, which pages users spend more time on, and where technical issues occur.

3.5 Communications and Notifications

You are informed by email or SMS about security-related notifications for your account, transaction confirmations, and changes to policies. You can opt out of promotional communications at any time.

abc365 never sells or commercially transfers your personal information. However, data may be shared with third parties in specific circumstances necessary for operating the service:

4.1 Payment Processors

Necessary transaction data is shared with bKash, Nagad, Rocket, and related banking partners to complete deposits and withdrawals. These partners may only use the data for the designated purpose.

4.2 Technology Service Providers

Providers of server hosting, cybersecurity, fraud detection, and analytics services receive limited access to data in order to carry out their responsibilities. These providers are bound by confidentiality agreements.

4.3 Legal Obligations

Under applicable Bangladeshi law, we may be required to disclose information in response to a lawful request from a government authority or court. In such cases, only the minimum information specified in the request will be provided.

abc365 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help remember your preferences on future visits.

5.1 Essential Cookies

These cookies are necessary for basic website functions — such as maintaining login sessions, security checks, and temporarily storing form data. Disabling them will prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, game history, and account settings. They make your experience more convenient and personalised.

5.3 Analytics Cookies

These cookies are used to analyse traffic levels and user behaviour across different sections of the site. Data collected this way is anonymous and does not directly identify any individual.

You can control or disable cookies through your browser settings, though this may limit some features of the site.

abc365 follows industry-standard technical and organisational measures to keep your data secure.

6.1 Encryption and Secure Connections

All data exchanged between your browser and abc365 servers is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial data are stored using strong hashing algorithms.

6.2 Access Control

Only authorised staff can access data, and only to the extent needed to carry out their responsibilities. All access is logged and reviewed regularly.

6.3 Data Retention Period

Data is retained while your account is active and for a set period after the account is closed. Financial transaction records are kept for an extended period to ensure legal compliance. Once the retention period ends, data is securely deleted.

6.4 Response to Security Incidents

In the event of a security breach, abc365 will conduct a prompt investigation and notify affected users in a timely manner where applicable.

As a user of abc365, you have certain important rights over your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances you have the right to request that your data be deleted, though some information must be retained for a set period due to legal obligations.
• Right to Object to Processing: You can object to and stop the use of your data for marketing communications.
• Data Portability: You can request a copy of your data in a convenient format.

To exercise these rights, contact our customer support team via live chat or email. We will aim to respond to your request within 30 business days. For general questions, visit abc365's FAQ section.

All services on abc365 are intended only for persons aged 21 or older. We do not knowingly collect or process data from anyone under the age of 21.

We verify age at the time of registration. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

abc365 reserves the right to amend this privacy policy as needed. For significant changes, a notification will be sent to the registered email address and the "Last Updated" date at the top of the page will be revised.

Continued use of abc365 after a revised policy is published will be taken as your agreement to the changes. You are therefore advised to review this page regularly.

For any questions or feedback about the privacy policy, visit our About Us page or contact customer support directly.

For any questions, concerns, or requests regarding this privacy policy or your data, you can reach us through the following:

• Speak directly with the support team via 24/7 live chat.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

We always treat your privacy as our highest priority and are committed to resolving any concerns you have quickly and effectively.